Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Ramsgate | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This policy explains how we collect, use, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Ramsgate is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Ramsgate and across the UK. We act as the data controller for the personal information we collect through our services.

Data We Collect

To provide safe and effective pharmacy services, we collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other clinical details necessary to assess your suitability for treatment
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our site

How We Use Your Data

We use your personal and health information to:

• Assess your eligibility for weight loss treatments and provide clinical recommendations
• Process and fulfil your orders, with delivery within 1 working day once approved by the pharmacist
• Maintain accurate medical records as required by GPhC regulations
• Communicate with you about your treatment, order status, and any safety concerns
• Comply with legal and regulatory obligations applicable to registered pharmacies
• Improve our services and website functionality

Our legal bases for processing your data include the performance of a contract, compliance with legal obligations, the protection of vital interests, and, for special category health data, the provision of healthcare services under Article 9(2)(h) of the UK GDPR.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes
• Analytics cookies: Help us understand visitor behaviour so we can improve our services (e.g. Google Analytics)
• Preference cookies: Remember your settings and choices on return visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

Third Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Healthcare professionals: Where clinically necessary, we may share information with GPs or other healthcare providers involved in your care
• Delivery partners: We share your name and address with our courier to fulfil your order
• Payment processors: Secure payment platforms process your billing information on our behalf
• Regulatory bodies: We may be required to disclose information to the GPhC, NHS, or other authorities where legally required

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. Payment and transactional data is kept for 6 years for financial compliance purposes. We securely delete or anonymise data once it is no longer required.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data is transmitted using SSL encryption, and access to patient records is restricted to authorised pharmacy staff only.

Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us directly and we will respond promptly.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk